Terms and conditions
These General Contracting Conditions have been prepared in accordance with the provisions of Law 34/2002, on services and electronic commerce, Law 7/1998 on General Contracting Conditions, and other applicable legal provisions. Together with the Specific Conditions that may be established where appropriate, they will expressly regulate the relations that arise between WWW.LKBELL.ES with CIF Y1507557J (hereinafter “the Company”) located in Vitoria, Carretera de Abetxuko 11, 1C 01013 and third parties (in hereinafter “Users” or “Clients”) who purchase the items offered through the website www.lkbell.es
The Company’s contact information is as follows:Telephone Customer Service Online +34 681 065 943 email [email protected]
The use of this Portal and/or placing an order through it implies acceptance as a User of all the General Contract Conditions. If you do not agree with all the Conditions and the Privacy Policy, you must refrain from placing any order.
The User will have to register and accept the conditions before making the online contract, understanding that the acquisition of the items offered will imply acceptance of these General Purchase Conditions.
For the acquisition of the articles offered through the Web www.lkbell.es, the users that proceed to register, must be older than eighteen (18) years of age. eighteen (18) years of age and must fill in each form required in the different screens of the Web.
This information is current until the date of its last update. The Company reserves the right to decide at any time, the Articles that are contained and offered to Users through its Website, so that it may update, modify or eliminate the content and elements that comprise it, without the need to communicate it. in advance, when deemed appropriate. Consequently, the Company may, at any time, add new articles to those included on the Website, it being understood, unless otherwise provided, that such new articles will be governed by the provisions of the General Conditions in force at that time. Likewise, the Company reserves the right to stop facilitating the acquisition, at any time and without prior notice, of any of the items offered on the Website.
The User Name and Password provided by the Client to LK BELL are identifying and enabling elements to access the articles and services on the Website, and are personal and non-transferable. The Company reserves the right to cancel the User Name and password, and therefore access to the Website of those users who do not observe or comply with the Conditions of Use of the Portal or the General Conditions of Contract that govern in each case. .
SCOPE OF APPLICATION OF THE CONDITIONS OF SALE
Access to certain Web Services and the acquisition of items offered on this Portal requires the User to use User IDs and Passwords that will allow them to register and log in. The User agrees to keep said User IDs and Passwords secure and confidential, being solely responsible for any use made of them and, therefore, for any damages caused to LK BELL as a result of their improper use or unauthorized.
The Client undertakes, if applicable, to immediately notify the Company of any unauthorized use, of which it is aware or suspected, of the User IDs and Passwords or any attack on security, including theft, loss or unauthorized disclosure.
Users will use this Website solely and exclusively for private and individual use. The User undertakes to indemnify LK BELL with respect to any loss, damage or expense that the latter may suffer in relation to the use or abuse of this Website by the User for any illegal or prohibited purpose, in accordance with the provisions of these Terms. Conditions.
The Company will use its best efforts to update data and maintain accurate information; However, it may contain inaccuracies, typos or any type of error. The Company does not guarantee the accuracy or reliability of the information or content of this Website and is exempt from any liability, including any guarantee of a commercial nature or its suitability for a specific purpose.
LK BELL may unilaterally withdraw or modify the Website or its Services, modify the terms or conditions of access to it, as well as deny or restrict access to the Customer, without notice or liability on its part.ONLINE PURCHASE PROCESS The User will have to register, consult and accept the present Conditions, before making the on-line purchase, understanding that the access to the store, as well as the purchase of any of the offered articles, will suppose the acceptance of the present General Conditions of Contracting.
LK BELL offers through this Website items that are shown photographed, guaranteeing that the quality that the User receives is that detailed in the information contained in the product sheet.
The Company makes every effort to display the articles as closely as possible to reality, although you are warned that there may be small variations depending on the screen of your mobile or computer, and for this reason it cannot guarantee that the colors that appear are exact.
To make a purchase, the Customer will send their order online through the “BASKET”, so they must select the items and their corresponding colors from the available options. When the Basket includes the items they wish to purchase, it is will show a summary of the prices and the breakdown of taxes. To finalize the purchase, the Customer must “click” on “CHECKOUT”, and in that last step of the purchase the Customer will be able to see the rest of the information of the purchase. shipping cost once you have filled out the form with the shipping address to be able to calculate these costs.
Next, the Website will ask you to choose the payment method you want among the different options, and once you have followed the steps that each screen shows, you will have successfully completed your order. The Customer must ensure they receive an email confirming their order and review the information. If you do not receive it, you should look in the SPAM folder. If you do not have it, you must notify the Company through the contact form, in the email [email protected] or WhatsApp +34 681 065 943.
During the purchasing process, the personal data that will be requested will be incorporated into our database to process the order placed as well as facilitate making new purchases on this Website. Users who have created their account will be able to access information on all their orders, discounts and data provided. It is important that the User accurately indicates personal data, email, address, telephone, otherwise the shipment could be affected and in this case LK BELL is not responsible for any delay in delivery, or for the expenses. of extra shipping that may cause the modification of said information, which the Client must pay, or delivery to the wrong destination… etc.
SHIPPING METHOD AND DELIVERY TIMES
LK BELL sends orders to its customers through different transport companies depending on the destination. These companies are MRW, FEDEX and CORREOS. These carriers are safe, have shipment tracking and normally meet delivery times. If the Customer wishes to know the approximate delivery date at any time, they can contact us via WhatsApp at the Customer Service telephone number +34 681 065 943.
or by email [email protected] You will be informed about shipping costs at the time of placing your order, when you fill in the form with the delivery address. Delivery time for products in stock in Spain Peninsular and Portugal: 1-2 days.
Delivery time for products in stock in the Balearic and Canary Islands. 5-7 days
Delivery time for products in stock in Europe: 5-7 days Delivery time for products in stock outside Europe: 7-10 days
All delivery times are subject to product availability. When we have the product available it will be sent immediately, if we do not have it in stock we will request it from the supplier, and as soon as it arrives it will be sent quickly. The client will be informed of the new approximate delivery date.
The Company will act as an intermediary between the carrier and the Client, providing support and help in matters that concern the Company and that are our responsibility, in order to help the Client and facilitate the receipt of the merchandise.
At the time of receipt of the merchandise, the Client must verify the condition of the packaging and if he notices any anomaly (broken, crushed, wet, open…) indicate it on the carrier’s delivery note. Only in this way can a claim be made to the transport company.
When an item is out of stock, the Customer will be informed as soon as possible of what happened to offer them several options to choose from: Wait for the date on which the item is available again, find an available product with similar characteristics that can like it or proceed to a quick refund of the full amount of the purchase.
The times of holidays and vacations in which the Company will close will be informed through texts and calls to attention or easily readable banners on our Website. On these dates, merchandise will not be shipped until the staff returns to work. Customers who have purchased during the holiday period may exercise their right to withdraw from the purchase and the amount will be refunded and the order canceled as soon as the staff returns to work.
SALES PRICES AND ELECTRONIC INVOICE The prices of the items displayed on the website include the Value Added Tax (VAT) that is applicable in Spain and the European Union.For the Users of the Canary Islands, Ceuta, Melilla, and Andorra the Taxes are exempt, and the costs of shipment will include the expenses of DUA in the cases where this procedure is applied obligatorily.
For Users from the rest of the world, prices will be shown tax-free, and it will be the Customer’s obligation to pay the Taxes and customs procedures that, according to the laws of their country, are applied to the value of their purchase.
The prices on the website do not include shipping costs, which will be added when confirming the order and filling out the delivery address in the form, only then can transportation be calculated.
When the Client completes his order, the Website will send the electronic invoice to his email, which he must review to verify that the information it contains is correct. By accepting these General Conditions, the User accepts the electronic invoice format that the Company issues.
The Web is capable of recognizing location of the User and the price converted to the currency of their country will be shown on the screen. The User will also be able to check the total cost of their purchase in the currency of their country by completing the form with the address information, this way the Website will know which currency to convert to. Unfortunately, this computer function may sometimes not work and the Company cannot guarantee the correct simultaneous conversion of the products displayed on your screen, and they may appear in Euros. However, at the end of the purchase, the Website will always charge you the correct amount converted to the currency of your country, because that is what the card payment gateways and Paypal take care of.
The price of the products will be that indicated at all times on the website, except in the case of obvious error. In the event that an error is detected in the price of the requested item, LK BELL will inform the Client as soon as possible in order to give them the option of confirming said order or canceling it. If it is impossible to contact the Client, the Company will proceed to cancel the order, refunding the full amounts that have been paid.
If an error is detected in the indicated price, so that it is lower than the correct one, the Company will not be obliged to deliver the item at the incorrect lower price even if the order confirmation and electronic invoice have been sent.
The information shown is for indicative purposes only. The Company may modify them without prior notice and at any time, according to market circumstances and demand, although the Company guarantees that the prices that will be applied at all times are those in force on the Website at the time of placing the order. In the event of price changes, orders already in progress will not be affected.
Special offers, promotions or discounts will be duly indicated on the screen and will be valid until the indicated date or while stocks last. The Company has no obligation to apply a discount or promotion to an order placed prior to the activation of a discount that affects said product.
The purchasing system is subject to the legislation in force in Spain, and therefore sales operations will be deemed to have been carried out at the Company’s address at Carretera de Abetxuko 11, 1C. Vitoria.
PAYMENT MODALITIES
Products purchased through this Website will be paid by the Client at their choice, by transfer, by credit/debit card, Bizum and through Paypal. The Client must pay the full amount of the products purchased, so that the order will be valid once bank confirmation of the payment has been received.
For payments by credit or debit card, the charge will be made online, that is, in real time, through the Redsys payment gateway of the Caja Laboral financial institution, once it has been verified that the data communicated are correct. Credit cards will be subject to the corresponding verifications and authorizations by the issuing entity, so that, if said entity does not authorize the payment, LK BELL is not responsible for the consequences derived from the delay in delivery or of the impossibility of it. You are informed that, in accordance with the regulations governing payment by credit/debit card, the Company does not keep the CVC code, which is requested from the user at the time of payment and is used exclusively to validate the transaction.
For payments with the PayPal system, the Company will bear half of the transaction costs for choosing this payment method, that is, 2.5%, with the Client responsible for paying the other 2.5% of the cost of payment. your purchase.
RETURNS
For technical reasons, it is not possible to exchange the products you have purchased. You must return them and purchase the desired product or color again.
1º You have the right of withdrawal within 14 calendar days from the date of delivery of your order. 2º You can contact us by WhatsApp at +34 681 065 943 or send an email to [email protected]
informing of your intention to return or download directly the return form here Fill it in with your data in its entirety before sending it.FOR SECURITY REASONS, NO RETURNS WILL BE MANAGED WITHOUT THE RETURN FORM DULY COMPLETED INSIDE THE PACKAGE, RENOUNCING THE CUSTOMER TO ANY KIND OF CLAIM IF THE PRODUCT IS RETURNED WITHOUT IT.3º Attach photographs in this message or email if there is a damage occurred during shipment, manufacturing defect or error in color.
4º Attach the purchase invoice that you received by email when completing your order inside the return package. You can also download it from your Client Area.
5º The product must not have been used, washed, combed or modified in any way.
6º All returns must be made in their original packaging and the products must contain their identifying labels and must not be removed.
– In the case of wigs and prostheses, they must not be brushed nor their original hairstyle altered if they are to be returned. They must always contain their original labeling in good condition and the front tulle (lace front) must not be damaged or folded.
If your prosthesis has clips, be sure to close all of them before returning it so that the hair does not become tangled.
If you are returning a wig, to prevent the base from becoming deformed, we recommend that you remove all the paper from the box and return it upside down. This way, you ensure that the lace front does not become deformed.
– In the case of extensions, they should not be brushed or combed. In the case of curtain extensions, it is essential that they be returned with the original tying, which cannot be opened or undone if we wish to return the product, since this tying and pressing is done by machine in the factory and is not Possible to do it again once undone.
7º For reasons of hygiene and safety, cosmetics (shampoos, adhesives, solvents, etc.) and girdles cannot be returned or exchanged.8º We do not accept returns of products included in separate packs.9º We do not accept products that arrive at our facilities freight collect.
10º To send us your product, we recommend sending it by registered letter to ensure that you can track it. The product is the responsibility of the customer until the moment it arrives at our facilities. The return address is:
LK BELL, Carretera de Abetxuko 11, 1C 01013, Vitoria, ÁlavaReturn Reception Hours 10:00 a.m. to 8:00 p.m.
The Customer must ensure that the transport company delivers the package within the established schedule. The Company will not be responsible for collecting packages from transport agencies or logistics warehouses if the package cannot be delivered after hours nor will the return period be extended for this reason.
11º Transportation costs are the responsibility of the customer (except in cases of factory defect or Company error).
12º The Company will not be responsible for the return shipping costs to the customer if any of the returned products have been used, do not meet the minimum requirements described above or if they are damaged and/or in poor condition. The Company may retain the product in storage for a maximum period of 30 days from the date of receipt. After the date, the company reserves the right to dispose of the product.
13º The refund will be made through the same payment method up to a maximum of 15 days after receiving the merchandise at our facilities. In cases of products paid by bank transfer, you must tell us your bank account number to be able to issue the refund. If the client’s account has a currency other than the euro and transfer costs are generated, it must be the client who is responsible for these transfer fee costs, and it is not possible to refund the amount through another alternative means of payment.
The final choice of product and color is the responsibility of the User. Our Customer Service offers help, advice and information that are under no circumstances mandatory.
14º If a private or professional client wishes to place a volume order for which an exclusive discount is agreed, the company will first offer the option of sending a sample with a standard RRP so that the client can evaluate the product before placing the order. Once the order is placed and the merchandise is requested from the manufacturer, the order will be firm and cannot be canceled or modified. When an exclusive volume discount has been agreed and the order is firm, no changes or returns will be accepted except in cases where a clear manufacturing defect is observed, where the products will be replaced by the company at no cost to the customer.
Given the nature of our products, all are properly inspected upon receipt. It is essential that they have not been used, manipulated, washed, dyed, combed, changed shape or damaged in any way. Additionally, if the shipping was free or subsidized, its value will be subtracted from the refund. The products that have been discounted by the company must be returned, if applicable, if you wish to return the rest of the order. Otherwise, your amount will be subtracted from the refund of the returned product.
When the product has been personalized, made to order or made to order from the manufacturer without being in our online catalog, whether the model or color, it will be exempt from the right to withdrawal (for example: wigs or extensions with customization of color or cut , hairstyle different from that shown on the website requested by the client, fitting, changing or removing clips, base modification, model with different colors than those shown in the online color chart, etc.), also when there is a conversation held with the User with the details to take into account regarding the production, color, cut, size, shape, hairstyle… etc., no type of exchange or return will be accepted.
For hygiene reasons, the Company may refuse any return request if it is known or suspected that the product does not meet the conditions listed above.CUSTOMER SERVICE LK BELL makes available to the Customer the following methods to contact us during the hours established on the Web from Monday to Saturday, except holidays and vacation dates:WhatsApp +34 681 065 943Email [email protected]
Communications from LK BELL to the Client will be made in accordance with the data provided by the Client when registering on the Website. The applicable regulations require that part of the information or communications we send you be in writing. Therefore, you expressly accept the use of email or WhatsApp as a valid procedure for sending all communications related to the use of the Website, recognizing for contractual purposes that any communication sent to you by the Company for these purposes complies with legal requirements to be in writing.
The Company declines all responsibility for the consequences derived from the lack of operability of the telephone, the e-mail address of the client or its lack of communication, as well as for the disinformation, alleged by the client, derived from its lack of diligence in keeping this information updated and active.COOKIES POLICY Cookies
Our Website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. The Client can delete cookies at any time from their computer. The Client can accept or deny the use of cookies. If cookies are not accepted, some services may not function properly on the Website.
Links to Third Parties
This Website may contain links to other sites that may be of interest to you. Once the Client “clicks” on these links and leaves our page, we no longer have control over the site to which they are redirected and therefore we are not responsible for the terms or privacy or the protection of their data on those others. third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time the Client may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have selected the option to receive our newsletter or advertising, the User can cancel it at any time.
This Company will not sell, assign or distribute the personal information that is collected without the User’s consent, unless required by a judge with a court order.
The right is reserved to change the terms of this Privacy Policy at any time.
Intellectual property
This Website, including but not limited to its programming, editing, compilation, designs, logos, text and/or graphics, are the property of LK BELL and are protected by national and international regulations on intellectual and industrial property. Access by the User to the website, as well as the acquisition of services and items offered on this Website does not grant them any ownership rights over them.
The dissemination, copying, or publication not authorized by our Company of images, videos, or texts that belong to us and of which we are the owners is not permitted.
The use of third-party names is expressly authorized by their owners, so the Company is not responsible for any disputes that may arise in this regard, proceeding to immediately withdraw them as soon as it has reliable evidence of them.
If you see any content on this Website that could violate intellectual and industrial property rights, please bring it to our attention as soon as possible by sending an email to the address [email protected]
APPLICABLE LAW AND COMPETENT JURISDICTION
Purchases made through the portal www.lkbell.es are subject to Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those that establish the applicable legal regulations regarding competent jurisdiction, in which is served, in the case of consumers, at the place of fulfillment of the obligation or the domicile of the purchasing party.
In the event that the purchaser is domiciled outside Spain, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Vitoria (Spain).Terms and Conditions updated on May 1st May 1st May 1st, 2023